Terms & Conditions

1. Acceptance of Terms

Welcome to the website of OM Industrial Consultants (“OINDC”, “OM Industrial Consultants”, “we”, “us” or “our”). By accessing, browsing, or using this website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Disclaimer, and any service-specific terms communicated to you.

2. About OINDC

OINDC provides professional business consulting, management-system implementation, certification-readiness, audit-readiness, training, process improvement, MSME facilitation, and related advisory services.

Services may include ISO management-system implementation, IATF 16949 and VDA implementation support, ZED implementation, Lean Manufacturing, 5S and Kaizen, customer and supplier audit readiness, Business Goals/KRA/KPI, HR process implementation, training and certification programmes, Business Freedom Index, Haryana MSME benefits facilitation, product certification support, factory layout planning, and other services described on the website.

3. Website Use

You may use the website for lawful business and informational purposes. You agree not to misuse the website, attempt unauthorized access, introduce malicious code, interfere with website operation, submit false information, scrape or copy protected content without permission, or use the website for unlawful, fraudulent, or abusive activities.

4. Nature of OINDC Services

Information on the website describes OINDC's consulting and facilitation capabilities and is not, by itself, a binding offer to provide services.

The exact scope, deliverables, timelines, fees, responsibilities, and commercial terms will be defined in an applicable proposal, quotation, work order, service agreement, or other written engagement accepted by OINDC and the client.

5. Certification, Audit and Approval Disclaimer

OINDC may provide implementation, preparation, consulting, gap assessment, and readiness support for certifications, audits, and approvals. OINDC does not control the independent decisions of certification bodies, auditors, customers, government authorities, or other external organizations.

6. ISO, IATF, VDA, ZED and Other Standards

References to ISO, IATF, VDA, ZED, BIS, CE, AS 9100D, and other standards, schemes, marks, or certification systems are for service and informational purposes. OINDC is not the owner or issuing authority of such standards, schemes, or certifications unless expressly stated.

Applicable requirements, editions, rules, certification arrangements, and assessment criteria may change. Clients are responsible for confirming the final applicable requirements with the relevant authority or certification body.

7. Government Schemes and MSME Benefits

Information relating to Haryana MSME benefits, subsidies, reimbursements, incentives, funds, schemes, and other government programmes is provided for general information, assessment, and facilitation purposes.

Eligibility, admissibility, documentation, timelines, benefit amount, approval, and sanction are subject to the applicable government policy, notification, rules, guidelines, and decision of the competent authority. OINDC does not guarantee that an enterprise will qualify for, receive, or be sanctioned any particular government benefit.

8. Consultancy and Implementation Services

OINDC may assist clients with assessment, documentation, implementation, process development, training, monitoring, corrective actions, and readiness activities.

The client remains responsible for providing accurate information, making business decisions, implementing agreed actions, maintaining records, and complying with applicable legal, regulatory, customer, and industry requirements.

9. Customer and Supplier Audit Readiness

OINDC may provide preparation and readiness support for customer audits, supplier audits, Tier 1/Tier 2 approval audits, and other assessments.

Examples of customer or industry names displayed on the website are provided to describe the type of audit or requirement for which support may be offered. Unless specifically authorized in writing, such references do not imply endorsement, partnership, certification, or affiliation with the named organization.

10. Product Certification Services

OINDC may assist businesses with product certification processes such as BIS/ISI, CE, and other applicable certification requirements.

OINDC's role may include requirement identification, documentation support, coordination, and readiness assistance. Final certification, registration, licence, or conformity decision remains with the applicable certification body, authority, or scheme owner.

11. Training and Certification Programmes

Training programmes may include awareness, skill development, internal auditor, process improvement, and other professional programmes.

Where a training programme includes a certificate, the certificate type, issuing organization, and eligibility requirements will be specified in the relevant programme information. Participation in training does not automatically establish competence for any regulated activity or guarantee employment, certification, or audit approval.

12. Factory Layout and Improvement Services

OINDC may provide advisory support for factory layout planning, machine location, offices, gangways, storage areas, material flow, workplace organization, productivity improvement, and waste reduction.

Final plant layout, structural, electrical, fire, safety, statutory, and engineering decisions remain subject to applicable professional design requirements, laws, approvals, and the client's competent technical personnel.

13. Business Goals, KRA, KPI and HR Services

OINDC may assist with business goals, KRA/KPI systems, HR processes, manpower planning, recruitment process design, joining, training, performance management, and related organizational systems.

Implementation recommendations are advisory and should be adapted to the client's organization, applicable employment laws, contracts, and internal policies.

14. Website Content and Accuracy

OINDC makes reasonable efforts to keep website information useful and current. However, website content may contain errors, omissions, or information that becomes outdated due to changes in standards, policies, schemes, technologies, or business practices.

Website information should not be treated as a substitute for the official notification, standard, law, certification body's requirements, or government policy applicable to a specific case.

15. Enquiries, Proposals and Engagements

Submitting an online enquiry does not create a consulting contract or guarantee that OINDC will accept the engagement.

OINDC may contact an enquirer using the details provided to understand the requirement, provide information, arrange a discussion, or prepare a proposal. A binding engagement arises only when the applicable commercial and service terms are accepted in writing by the parties.

16. Fees, Payments and Taxes

Fees, payment schedules, taxes, travel expenses, certification-body fees, government fees, and other charges, where applicable, will be specified in the relevant proposal, quotation, or agreement.

Unless expressly stated otherwise, third-party certification, government, testing, inspection, travel, or statutory charges are not automatically included in OINDC consulting fees. Where online payment is enabled, payments may be processed through a third-party payment gateway and subject to its terms.

17. Cancellation, Rescheduling and Refunds

Cancellation, rescheduling, and refund terms may vary by service, training programme, engagement stage, and third-party commitment. The applicable proposal, quotation, booking confirmation, or service agreement will prevail for the specific engagement.

Where third-party fees have already been paid or committed, those amounts may be non-refundable subject to the relevant third party's terms.

18. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information;
• Timely access to relevant personnel and records;
• Implementing agreed project actions;
• Maintaining required operational documentation;
• Meeting applicable statutory obligations;
• Cooperating with agreed project activities.

Delays caused by incomplete information, lack of access, delayed approvals, or client-side actions may affect project timelines.

19. Intellectual Property

Unless otherwise agreed in writing, the OINDC website, branding, logos, text, graphics, templates, frameworks, training materials, methodology, software, documents, and other original content are owned by or licensed to OINDC and may not be reproduced, distributed, modified, sold, or commercially reused without permission.

20. Confidentiality

Information exchanged during a consulting engagement may be subject to confidentiality obligations agreed between OINDC and the client. Clients should not submit confidential information through public website forms unless the form specifically requests it and appropriate safeguards are in place.

21. Third-Party Links and Services

The website may contain links to government portals, certification bodies, standards organizations, payment gateways, WhatsApp, and other third-party websites or services.

OINDC does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party websites or services.

22. Website Availability and Technical Issues

OINDC aims to maintain reliable website availability but does not guarantee uninterrupted, error-free, or continuously available access. The website may occasionally be unavailable due to maintenance, hosting issues, security events, updates, network failures, or circumstances beyond OINDC's reasonable control.

23. Security and Prohibited Activities

You must not attempt to bypass security controls, access restricted areas, introduce viruses or malicious code, perform automated attacks, submit spam, probe or scan systems without authorization, interfere with databases or servers, or otherwise compromise website security.

OINDC may block or restrict access and take appropriate action where misuse is detected.

24. Privacy

Personal information submitted through the website is handled in accordance with the OINDC Privacy Policy. By using enquiry or assessment forms, you acknowledge that your information may be processed for the purposes described in the Privacy Policy.

25. Limitation of Liability

To the maximum extent permitted by applicable law, OINDC shall not be liable for indirect, incidental, consequential, special, or business losses arising from reliance on general website information, inability to obtain certification or approval, government scheme decisions, third-party decisions, website interruptions, or events outside OINDC's reasonable control.

26. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold OINDC, its personnel, and representatives harmless from claims, losses, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms, submission of false information, infringement of third-party rights, or misuse of OINDC materials.

27. Force Majeure

OINDC shall not be responsible for delays or failure to perform caused by events beyond reasonable control, including natural disasters, fire, epidemic/pandemic, war, government action, strikes, major technology failures, internet or infrastructure failures, cyber incidents, or other circumstances that could not reasonably be prevented.

28. Suspension or Termination

OINDC may suspend or restrict access to the website where reasonably necessary for security, maintenance, legal compliance, or prevention of misuse.

29. Changes to These Terms

OINDC may update these Terms & Conditions from time to time. The updated version will be published on this page with a revised “Last Updated” date. Continued use of the website after an update constitutes acceptance of the revised Terms.

30. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws applicable in India. Subject to any mandatory statutory provisions and the dispute-resolution provisions of a specific service agreement, disputes relating to website use shall be subject to the competent courts having jurisdiction over the applicable OINDC place of business.

31. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

32. Contact Information